> For the complete documentation index, see [llms.txt](https://xoxoday.gitbook.io/plum/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://xoxoday.gitbook.io/plum/user-guide/integrations/salesforce-+-plum/redemption-journey-for-your-recipients.md).

# Redemption Journey for your Recipients

This page will help you in understanding the redemption journey for your users.

### Redemption procedure

**Once you have sent rewards to your users, the reward mail lands up in their Mailbox.** \
**If you have not sent the reward yet refer to:**

{% content-ref url="/pages/4qdWcf6nN0q3p1f6zlGv" %}
[Sending 1-1 Reward](/plum/user-guide/integrations/salesforce-+-plum/sending-1-1-reward.md)
{% endcontent-ref %}

{% content-ref url="/pages/6naVjvQ3USJ59jhXpL8b" %}
[Steps to create a Flow and add a Trigger](/plum/user-guide/integrations/salesforce-+-plum/steps-to-create-a-flow-and-add-a-trigger.md)
{% endcontent-ref %}

## Steps to Redeem a Reward

**Step 1:** Check your mail for the reward email:

![](https://1597622271-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MOeXh7erUO5h_LVpN85%2Fuploads%2FlGU7JZTDNKCtj4qTyGCh%2FScreenshot%202022-08-09%20at%2011.41.36%20PM.png?alt=media\&token=9346cae1-8649-4055-909a-5255098a4170)

**Step 2:** Click on "Redeem now"

**Step 3:** This will open the Campaign Catalogue for you to select your voucher. 

![](https://1597622271-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MOeXh7erUO5h_LVpN85%2Fuploads%2F0c9w4R9w4TR2a4JzQIHG%2FScreenshot%202022-08-09%20at%2011.49.47%20PM.png?alt=media\&token=244072f1-78cf-4c54-bddb-d6be336b4215)

**Step 4:** Select the Voucher of your preference and Click "Collect Voucher" 

![](https://1597622271-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MOeXh7erUO5h_LVpN85%2Fuploads%2FBmwMKgyNNtYTkf5bFlX2%2FScreenshot%202022-08-09%20at%2011.58.28%20PM.png?alt=media\&token=a97d3d55-822f-4eb9-98e7-62fb4062db56)

**Step 5:** This will give you a unique code to redeem at the partner store/website.