Getting Started
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The Storefront () is accessible in a mobile browser and can be accessed via an Android or an iOS device.
In the case of xoxo codes and xoxo links, the user need not to login into plum. Checkout is available for guest login.
We generally respond to customer inquiries within 8 business hours. Our customer support timings are as follows:
Monday to Friday (9:00 am to 9 pm)*
Saturday to Sunday (9:30 am to 6.30 pm)*
Note: All times are in IST.
For queries please raise a ticket at or Whatsapp us at +91 080 61915050.
One can check the order status under your Profile. Click on the profile icon and select “Orders”. Navigate to “Your Orders” to view the list of your orders.
Order Status is mentioned right next to the order. (Delivered/Pending).
If your order status is pending, please check the Delivery TAT of the Gift voucher mentioned in T&C of the Brand.
Note: The order history can only be checked if the user is registered in plum and has placed the order by logging into the account and not guest check out.
Now, click on the "Login" button that is present in the top right corner of the page.
Enter your company email address that is associated with Plum.
Now, click on “Verify Email”.
Now, enter the password and click on “Login”
After logging in to the Plum Storefront, click on the “Profile” button.
You can edit information from the “Basic Information” section in the dashboard.
Now, change the mobile number in the “Phone” section by clicking on “Edit Information”.
Now, click “Confirm”
You will receive an OTP. Please enter the OTP on the screen.
Congratulations, you have successfully changed your mobile number in the storefront.
After logging in to the Plum Storefront, click on the “Profile” button.
Click on the “Xoxo Points” section and check your points balance.
To check the validity of your Xoxo Code, please follow the steps below:
Click on the “Profile” button in the top right corner of the page.
Now, select “Xoxo Code validity” and enter your Gift Card Code.
Verify the captcha, and click on “Check” to view the validity of the code.
Yes, we allow multi-lingual support in 10 different languages for the convenience of our end users.
Kindly check if the number provided is correct and this might happen due to network issues, please retry after some time. If you still face issues, raise a ticket in the help section at the top right corner. You can also email us at cs@xoxoday.com or WhatsApp us at +91 080 61915050.
Yes, they come with validity, the validity of the offer is limited and subject to change.
Conversion rates are the conversion amount of the points which you have received. For example: 1 Point = 1 INR.
Yes, “Couple” in this case denotes any two people who can visit and enjoy the experience.
Yes, they are identical.
You may redeem the experience and gift the same to your family & friends but the booking name has to be provided so that we can inform the service provider in whose name it has to be booked.
No, once the booking is confirmed it cannot be canceled or swapped.
The Xoxo points are usually rewarded from your Company and the same cannot be added manually by an individual.
Kindly check your spam folder if the reset link is delivered. You can click on reset password after 15 min to check if you are receiving the reset link. If you still have not received the reset link, write to cs@xoxoday.com to help you with the query.
If you have placed the order and haven't received the order yet, try any of the below-mentioned steps.
1. Please check your spam/junk folder.
No, Plum doesn’t support cash on delivery right now.
In Plum, you pay the price that is mentioned on the checkout page. There are no hidden charges present.
To check the validity of xoxo points, please write to cs@xoxoday.com.
Information like date of procurement, amount, quantity can be seen in the history reports on the plum admin platform.
Yes, we allow custom changes to the company logo. Following steps can be followed to do the same. Settings >> Platform Preference >> Storefront >> click on company logo>> upload new image>>click on upload.
Go to
Please drop us an email at with the existing mail ID and the reason for the change of mail ID. We will validate the details and update you on the request.
2. Click below to know your order status from .
3. Still having the issue to our team for resolution
