> For the complete documentation index, see [llms.txt](https://xoxoday.gitbook.io/plum/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://xoxoday.gitbook.io/plum/user-guide/for-end-users/delivery-issues-queries.md).

# Delivery Related Issues

## **Can I change my postal address once dispatched?**

Please [**raise a ticket**](https://www.xoxoday.com/support#raise_a_ticket) or send a mail to [**cs@xoxoday.com**](mailto:cs@xoxoday.com) or Whatsapp us at +91 080 61915050. We will check and get back to you on the same.

## **I am unable to submit the address in the provided address link?**

Please [**raise a ticket**](https://www.xoxoday.com/support#raise_a_ticket) or send a mail to [**cs@xoxoday.com**](mailto:cs@xoxoday.com) or Whatsapp us at +91 8061915050. We will update you in the next 4 business hours.

## **Can my friends/Family/Neighbours accept the Gift box on my behalf?**

Yes, you may coordinate with the delivery executive at the time of delivery and arrange an alternate person to collect the Gift Box on your behalf.

## **Which address should I provide? Office or residential?**

You may provide any address to deliver the gift box, be it residential or otherwise.

## **How can I track my gift box delivery after updating the address?**

Once the Gift Box is dispatched from our end, you will be notified with the tracking details on your official mail ID to track the shipment further.<br>