# Delivery Related Issues

## **Can I change my postal address once dispatched?**

Please [**raise a ticket**](https://www.xoxoday.com/support#raise_a_ticket) or send a mail to [**cs@xoxoday.com**](mailto:cs@xoxoday.com) or Whatsapp us at +91 080 61915050. We will check and get back to you on the same.

## **I am unable to submit the address in the provided address link?**

Please [**raise a ticket**](https://www.xoxoday.com/support#raise_a_ticket) or send a mail to [**cs@xoxoday.com**](mailto:cs@xoxoday.com) or Whatsapp us at +91 8061915050. We will update you in the next 4 business hours.

## **Can my friends/Family/Neighbours accept the Gift box on my behalf?**

Yes, you may coordinate with the delivery executive at the time of delivery and arrange an alternate person to collect the Gift Box on your behalf.

## **Which address should I provide? Office or residential?**

You may provide any address to deliver the gift box, be it residential or otherwise.

## **How can I track my gift box delivery after updating the address?**

Once the Gift Box is dispatched from our end, you will be notified with the tracking details on your official mail ID to track the shipment further.<br>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://xoxoday.gitbook.io/plum/user-guide/for-end-users/delivery-issues-queries.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.