Xoxoday
  • 📓User Resources
    • 👨‍💼For Admins
      • 📌Getting Started
        • ⚙️Settings
          • Manage Super Admin/Admins
            • Hierarchy vs Non-Hierarchy
            • Threshold
            • Delete an Admin
            • Redemption APIs
              • Generic Redemption APIs
              • Oauth 2.0 Implementation for Stores Redemption
          • Platform Preferences
          • Account Verification
        • Types of Companies
      • 🚀Plum Launch Communication Kit
        • 🌉Pre-Launch Templates
        • 🤝Introduction to Plum Templates
        • 📺How to Sign up on Plum’s reward storefront Template
        • 📑How to Bookmark Plum’s reward storefront for easy access Template
        • 🎉How to Redeem the Rewards on Plum’s Reward Storefront?
      • Xoxo Points
        • 📌Getting Started
        • 🚚Distribution of Xoxo-points
        • 📩Email/SMS Customization
        • FAQs
      • Xoxo Codes
        • 📌Getting Started
        • 🚚Distribution of Xoxo-codes
        • 📩Email, SMS, and Xoxo Code Campaign Customization
        • FAQs
      • Points vs Codes
      • Xoxo Links
        • 📌Getting Started
        • 🚚Distribution of Xoxo-links
        • FAQs
      • Domain Authentication Guide
        • Troubleshooting Domain Authentication
      • 💰Add Funds
        • Base Currency
      • Campaigns
        • Getting Started
        • Editing a campaign?
        • Delete/disabling a Xoxo Campaign?
      • 🏬Reports
      • 💳Prepaid Card User Guide
        • Virtual Paypal International
          • 📌Getting Started
          • 📭How to Redeem?
        • Virtual Visa Card
          • 📌Getting Started
          • 💳How to Redeem?
      • 🔐Security and Compliance
        • Cryptography & Encryption
        • Email Whitelisting
        • Governance, Risk, & Data Compliance
        • Application,Dev & Security
        • Cloud Security
        • HR Compliance
        • Identity & Access Management
        • Solution Development
        • Security Operations
        • Training and Awareness
        • Vulnerability and Threat Management
        • Security Operations & Technical Capabilities and Support
        • Data Management
        • Policies & Procedures
        • Tax Compliance
        • Privacy Compliance
        • Cloud Security Alliance
        • Others
        • Documents
          • Data Security
          • Information Security
          • Admin/Business
          • Others
          • Finance Compliance
    • 🧑‍🤝‍🧑For End-Users
      • 📌Getting Started
      • 🧑‍💻Signing up/Logging in
      • 🪙How to redeem?
      • 💳Gift Vouchers
      • 🎁Gift Box Queries
      • 🚚Delivery Related Issues
      • 🛑Cancelation/Refunds
    • 🔗Pre-Built Integrations
      • Qualtrics Integration Guide
        • Using Qualtrics Workflow Extension to Send Rewards
        • Public Survey Rewarding
        • Anonymous Survey Rewarding
      • HubSpot + Plum
        • 1-1 Reward Widget in HubSpot
        • Workflow Based Reward Automation
        • 1-Many Link for Xoxolink’s Reward Automation
        • Email based Reward Automation
      • Darwinbox + Plum
      • SurveyMonkey + Plum
        • Public Survey Automation
        • Anonymous Survey Automation
      • Zapier + Plum
      • ActiveCampaign + Plum
        • Creating Automation
      • Salesforce + Plum
        • Getting Started with Xoxoday Plum
        • Getting Started and Setting up Salesforce Integration
        • Sending 1-1 Reward
        • Steps to create a Flow and add a Trigger
        • Redemption Journey for your Recipients
      • Typeform + Plum by Xoxoday
      • Zoho People + Plum
      • SAP Successfactors + Plum
        • SAP Client Registration with Xoxoday for Stores Redemption
      • Decipher - Forsta Integration
      • Zoho CRM
        • Send 1-1 rewards
        • Automation : Workflow Rules
      • Connect Plum to thousands of apps using Zapier
      • Other Integrations
    • 🛣️Product Roadmap
      • 2022
      • 2021
  • 👨‍💻Developer Resources
    • Rewards API
      • Getting started
      • API Endpoints
        • Authentication
          • Client ID, Secret ID, and Token Creation
          • Token Management
        • Catalog
          • GetVouchers API
          • GetFilters API
        • Orders
          • PlaceOrder API
          • GetOrderDetails API
          • GetOrderHistory API
        • Account Balance
          • GetBalance API
        • Postman Collection URL
      • Concepts
        • Staging Environment
        • Catalog
        • Error Handling
          • Standard HTTP status code summary
          • Errors related to API
        • Exchange Rates
      • Guides
        • Funding the Account
        • Reporting and Analytics
      • Webhooks
        • Test Webhooks
        • How to implement webhooks?
        • How to secure your webhooks?
      • Forex
      • Best Practices
      • Frequently Asked Questions
    • StoreFront Integration
      • Getting started
      • API Endpoints
        • Authorization
        • Token Creation & Token Management
        • SSO Redirection
        • End Points
      • Concepts
        • Points
      • Guides
        • Funding Account
        • Reports and Analytics
    • Xoxo Link API
    • Roadmap for 2021
  • 📅Release Notes
    • Release April 2023
    • Release March 2023
    • Release February 2023
    • Release December 2022
    • Release October 2022
    • Release September 2022
    • Release July 2022
    • Release May 2022
    • Release March 2022
    • Release February 2022
    • Release December 2021
    • Release November 2021
    • Release October 2021
    • Release September 2021
    • Release July 2021
    • Release May 2021
    • Release March 2021
    • Release December 2020
    • Release October 2020
    • Release September 2020
    • Release August 2020
    • Release June 2020
    • Release May 2020
    • Release April 2020
    • Release March 2020
Powered by GitBook
On this page
  • How to sign up for an admin account?
  • Is the Plum account accessible on my Android or iOS device?
  • How to log in to a Plum Account?
  • To login, please follow these steps below:
  • SSO Login
  • How to switch b/w Admin Dashboard & Storefront?
  • SSO Logins
  • What happens to "Xoxo Points" when employees leave the Organization?
  • How can I change my storefront url?
  • Can I deduct the balance of recipients?
  • How to register an Amazon KYC for a business account?
  • Does Xoxoday provide white-labeling along with the Plum platform?
  • How to resend a brand voucher?
  • How to cancel a brand voucher?
  • What are the languages in which Plum is available?

Was this helpful?

  1. User Resources
  2. For Admins

Getting Started

PreviousFor AdminsNextSettings

Last updated 2 years ago

Was this helpful?

How to sign up for an admin account?

Signing up for a business account requires companies to fulfill certain criteria. Reach out to one of our Sales Representatives either directly or reach out to the customer success team at or with us. You will be contacted within 48 hours and based on your requirements, our sales POC would guide you on what rewarding channels are best suited for your needs and then activate the account.

Below are the mandatory fields to create a plum account:

  • Company Name

  • Client POC Name and Email Id

  • Address Details

  • Contact Number

  • Tax Identification Number

Is the Plum account accessible on my Android or iOS device?

The Storefront is accessible in a mobile browser (PWA App), but the Plum dashboard is only accessible through a desktop web browser, no mobile app is available for the Plum platform.

How to log in to a Plum Account?

There are three types of users who can log in to Xoxoday Plum:

  1. Consumer for Stores which can be either linked to a Company or Guest Users.

  2. Administrators for Business Accounts (by Default, these are also users).

  3. Consumers for Stores logging in from 3rd Party Partnerships & Integrations.

Direct login is not possible for consumers logging in from 3rd party partnerships & integration. They can log in from their respective sources.

To login, please follow these steps below:

  • Enter your registered email ID and click “Verify Email”.

  • Enter your password and click on Login.

Note: Any guest users with a valid Xoxo Code need not have login credentials. During the checkout, continue as a guest user and redeem the Xoxo Code.

SSO Login

  • Based on the login type linked to the email ID provided, you will be redirected to the respective sign-in authority. e.g. Google SSO Login.

  • If the email ID is not linked to any SSO Login, verifying email prompts for the password to the account.

How to switch b/w Admin Dashboard & Storefront?

  • Now if you are login to your account and you are also the super admin/admin of the Account and browsing the storefront, select your profile at the top right corner of the page.

  • Click on “Switch to Admin” to switch to the admin dashboard.

  • If you are handling the admin dashboard, click on the logo at the top right corner of the page to toggle to the storefront.

SSO Logins

What happens to "Xoxo Points" when employees leave the Organization?

Currently, the employees are required to redeem their points before exiting the organization. In case the user does not redeem his points before exit then he forfeits those points. These points will continue to remain the user's disabled account.

How can I change my storefront url?

Currently the system does not allow to change the storefront url upon creation.

Can I deduct the balance of recipients?

No, once transferred the points can not be deducted from the account of recipients.

How to register an Amazon KYC for a business account?

When a new business account is created, all brands will not be made live immediately.

Brands such as Amazon, Flipkart, etc.. require a separate KYC to be completed to enable it on the respective business account store.

Below are the details required to complete the KYC with the respective brands. e.g. Amazon.

  1. Company Name

  2. Company incorporation/registration certificate

  3. Company PAN card or Sales and IT returns or GST certificate

  4. Business Model Brief

  5. Address Proof

  6. Purpose of buying vouchers.

  7. Annual potential.

  8. Billing Address

  9. GST No

  10. Account POC Name

  11. Account Holder POC Phone No

  12. Base Currency

  13. The below-mentioned matter is a declaration on your company letterhead with a seal and signature.

UNDERTAKING

We, <insert company name> have a registered office at <insert office address> are in the business of <insert business description>. We wish to procure <brand name> Gift Cards for the purpose of <insert a detailed description of the purpose of purchase e.g., for incentivizing our channel partners for overachieving the sale targets. The purpose should clearly state the beneficiaries and the purpose for which they are being gratified>.

Does Xoxoday provide white-labeling along with the Plum platform?

Yes, we do provide white-labeling along with the Plum platform.

How to resend a brand voucher?

Log in to your plum account, in the account dropdown select Orders as shown below.

Click on resend for the voucher you want to receive again.

Change the recipients' mail if required and the voucher is sent to the email ID provided.

How to cancel a brand voucher?

Brand Voucher once delivered to the recipient, cannot be canceled.

What are the languages in which Plum is available?

Go to Homepage.

Various login methods are possible in Xoxoday Plum. Contact us at to know more.

We hereby undertake that we will use Amazon.in Gift Cards only for the purpose stated above. We further undertake that (a) we will not engage in further resale of <brand name> Gift Cards (b) <brand name> Gift Cards will be distributed to the end beneficiaries who will log in to <brand name> individually to claim and redeem their Gift Cards. We will not place central orders on behalf of end beneficiaries.” If you need a KYC for your brand, write to us at . You can also WhatsApp us at +91 80 6191 5050.

In case of the failure of order delivery, the Order is not delivered, the order can be canceled and is refunded to the source account. Please raise a ticket or send a mail to or Whatsapp us at +91 8061915050.

The plum platform is currently available only in English. Please write to us at for any special requirements. You can also Whatsapp us at +91 080 61915050.

cs@xoxoday.com
Book a Demo
Stores
cs@xoxoday.com
cs@xoxoday.com
cs@xoxoday.com
cs@xoxoday.com
📓
👨‍💼
📌
Page cover image