# Cancelation/Refunds ## **Can I cancel or postpone an experience?** You cannot cancel an experience after booking confirmation is received from Xoxoday. Any modification in the booking will be at the service provider's discretion. Please drop a mail to for any rescheduling/canceling changes. You can also [**raise a ticket**](https://www.xoxoday.com/support#raise_a_ticket) or Whatsapp us at **+91 8061915050**. ## **Are there any cancellation charges if I cancel any experience?** Cancellation charges are dependent on the cancellation policy of the experience. It is mentioned while booking the experience. ## **Can I change the experience once the booking is done?** You would be able to change the experience before a confirmation is received. Currently, this feature isn't available online. Please contact at to help you guide through the process. You can also [**raise a ticket**](https://www.xoxoday.com/support#raise_a_ticket) or Whatsapp us at +91 8061915050. But once you receive the confirmation of your booking, any modifications will be at the service provider's discretion. ## **Is the amount refunded if the experience is not available?** Yes, the amount will be refunded to your account without any cancellations, if the experience is not available. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://xoxoday.gitbook.io/plum/user-guide/for-end-users/delivery-issues-cancellation.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.