> For the complete documentation index, see [llms.txt](https://xoxoday.gitbook.io/plum/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://xoxoday.gitbook.io/plum/user-guide/admins/xoxo-points/communication.md).

# Email/SMS Customization

Template customization can be done before sending it to anyone through Xoxoday Plum

## Email

Xoxo-points can be delivered through different channels, namely emails, SMS, API.

Following things can be customized for the email before sending the xoxo-point to anyone

* The subject line of the email
* Headline Message
* Banner Image
* Personal Message
* Email footer 

<figure><img src="https://lh3.googleusercontent.com/eya5N2vwoO1bRIaorQMZd7hSE2DlygmNl8znRZ4xXVsGifeVCyRTOn_Iz_SDWOKLmeeXHmu-pH0EVxA9cZoKRm6t9TbbJKH32wO7AIwEg6Jkkg7N2CQCZGg90JmmvY71KpYkjksShk1gad4vyhrR7QciDs9rE8lR_dYf76nPvoa997sJQPyXMbCUQkvsEg" alt=""><figcaption></figcaption></figure>

## SMS

Following things can be customized for the sms before sending the xoxo-point to anyone.

* Personal Message
* No of points
* Reward title (Settings)

<figure><img src="https://lh3.googleusercontent.com/PFHHf0H4NIILcLlqBlsEh0KRT0YRS9yqRp2JWB3BvJrW8vyEGeKrmdsGOC3lbBI3TzcSVSyosaFDun_IkiLMqAeICnzwvCIBWQkFcgY5W3nNBypxojD6keS8RxoAY9cZ33jKINjLqtFyjCPAxP0j1kqQJr0LhNrV-PlsYRPUPhEVQd4v9miq6YCyD6xgGA" alt=""><figcaption></figcaption></figure>