Manage Super Admin/Admins

How to add admins in Plum Dashboard?

• Go to “Admins” under “Settings” on the main dashboard.

• You will also be able to view the existing admins & super-admins in this section. You will also be view the threshold amount for each admin.

• Now, fill in the “Name”, “Email”, “Threshold Amount” and the “Role” and click on the Add button at the button.

Your admin can now use the threshold points to distribute them to the team.

Please note that only a Super Admin can add/edit a threshold or delete an admin.

What is the difference between “Super Admin” and “Admin”?

Multiple Administrators

Sometimes, you need more than one person to manage the distribution of Rewards. So, the multi admin feature is introduced to manage your rewards. You can add additional users as either an “Admin” or a “Super Admin”.

Super Admin

• Can recharge the Company Account.

• Unlimited withdrawal.

• Has access to all reports.

• Can remove/add admins.

• Can set the threshold limit for admins.

• View all accounts/thresholds.

• Can send xoxo points, codes, links, create/modify/use campaigns, has access to plum pro.

• Can edit company details.

Admin

• Doesn’t have the ability to recharge the Company Account.

• Can view self-reports. Company-level reports are restricted.

• Withdrawal restricted by the threshold.

• Can send Xoxo points, codes, xoxo links

• Can use existing campaigns. Cannot create new campaigns.

• Can distribute brand vouchers using Plum Pro.

How to update/edit the threshold amount for any admin?

• You can click on the three dots as shown in the screenshot and select the "Update threshold" option.

• You will be asked the new threshold amount through a pop-up and enter the amount and click on the update button.

What is a multi/single hierarchy?

If your company follows a single hierarchy system, there is a single “Super Admin” who is at the top of the hierarchy. He/she is able to add multiple “Admins” with dedicated funds under them.

In a multi hierarchy system, there are multiple “Admins” with equal access to their funds. These admins are responsible for specific regions/sections and are able to recharge their accounts.

If you have any questions regarding this, please feel free to write to us at [e-mail] or WhatsApp us at [phone]. You can also raise a help ticket at https://help.xoxoday.com/hc

Can the super-admin disable his/her own account? If No, how is the scenario of the exit of a super admin handled?

No. The super admin needs to delegate his responsibilities and privileges to another valid user. Now, the new super-admin can disable the old super-admin account.

How do I change the access level of any Admin/Super Admin?

• Go to “Manage Admins” under “Settings” on the main dashboard.

• You will also be able to view the existing admins & super-admins in this section. You will be able to update the access level from there.

• You can click on the three dots as shown in the screenshot and select the "Change access level" option.

• Suppose you want to change Admin-->Super Admin, you will be shown a pop-up as shown below, click on the change button and the access level will be changed from Admin to Super Admin.