FAQs

This deals with the common queries regarding xoxo-points

What happens to "Xoxo Points" when employees leave the Organization?

Currently, the employees are required to redeem their points before exiting the organization. In case the user does not redeem his points before exit then he forfeits those points. These points will continue to remain the user's disabled account.

Do I have the option to cancel the Points in Plum?

Yes, we allow the users to cancel the points which they have sent within 90 days of the date of sending provided the user does not already redeem it. Click on the options under Actions Column to make the cancellation.

Can I transfer points from one admin to another admin?

No, at the moment, transferring points option from 1 admin to another is not possible on the Plum platform.

How do I cancel the Xoxo points that were sent by me?

No, once transferred the points can not be deducted from the account of recipients.

How to resend the email that contains Xoxo points?

You can resend/schedule your email by visiting “Xoxo points” in the admin dashboard. In case, you are struggling with resending an email, please reach out to us at [e-mail] or raise a helpdesk ticket at https://help.xoxoday.com/hc. You can also WhatsApp us at [phone].

What happens if the delivery of the order does not happen?

In the case of Xoxo points, the delivery of the points happens when you have completed your payment. In rare cases, your Xoxo points delivery can fail. In that case, please raise a ticket at https://help.xoxoday.com/hc or send a mail to [e-mail] or Whatsapp us at [phone]. In these cases, our customer’s success team will help you in getting the points delivered to your account.

In case of the physical order of goods, the delivery may get delayed due to logistic issues. We usually try to deliver the goods thrice at the address made available to us. If the same still does not get delivered and goods are returned back to us, we provide a credit note against the same.

I have sent points to an incorrect account, how do I change the email id of the user?

Please raise a ticket at https://help.xoxoday.com/hc or send a mail to [e-mail] or Whatsapp us at [phone]. We will update you in the next 24 hours.

How do I cancel the reward points which are already sent?

Please raise a ticket at https://help.xoxoday.com/hc or send a mail to [e-mail] or Whatsapp us at [phone]. We will update you in the next 24 hours.

Do we need to register recipients in order to send them Xoxo points?

Yes, for unregistered users the platform automatically will show a message to register the user. You can register the user and proceed.

Can I transfer xoxo points balance to plum pro balance?

No, transferring balance from xoxo points to plum pro balance is currently not available.

How to cancel scheduled Xoxo Points?

To cancel scheduled Xoxo Points, please raise a ticket at https://help.xoxoday.com/ or write to us at [e-mail]. You can also WhatsApp us at [phone].

How to add points to my account?

The Xoxo points are usually rewarded from your Company and the same cannot be added manually by an individual.

How soon the employee will get communication after we upload the points?

Once the points are added to your account, the notification will be sent instantly.

What if we want to call back the points? Incase of error/exited employees etc? In such case, will employee get another trigger?

You can cancel xoxo points that have already distributed, but partial cancellation is not allowed. For example, if an employee gets a reward of 1,000 Xoxo points three times, all or any of the three rewards can be cancelled. However, it is not possible to cancel only 500 points.

Is KYC needed from employees before uploading the points? Can employee utilize the points without KYC?

At Xoxoday, we do KYC for the company, not for each individual employee.

Is KYC required for employees outside India?

No. KYC is done at the company level only.

Is there a maximum limit on the overall bonus amount paid annually to one employee/account?

Technically, a transaction can have limit between 1 and 10 digits only.

What is the process to close the account if an employee want to?

Please send an email to [e-mail].

Do we get periodical reports based on the utilisation?

Yes, the reports can be downloaded from the plum admin panel.