Domain Authentication Guide

What is Domain Authentication

Domain Authentication is the process of verifying the ownership of a domain to ensure that emails sent from that domain are legitimate and not forged. This is an important step to prevent email spoofing, phishing, and other types of email fraud.

Once you have completed Domain Authentication by following the instructions on this page:

Your recipients will no longer see "via [e-mail]" besides from the address of your messages.

Improves the trustworthiness and deliverability of the emails by adding a layer of authenticity to the emails sent from the user's domain.

Prerequisite

To set up Domain Authentication, you must submit the DNS records provided by Xoxoday to your DNS or hosting provider. Popular DNS providers include Route53, DNSimple, GoDaddy, Rackspace, and Cloudflare, but there are many others.

Ensure your KYB is approved.

Only SuperAdmin can authenticate Domain.

If you don't have access to your DNS or hosting provider, determine who in your company is able to make DNS modifications for your domain. We call them as ‘IT Admin’.

Authenticate your Domain

Make sure you are logged in as SuperAdmin and your KYB is approved.

STEP 1: Add your Domain Name

Visit Settings > Communications.

Click on ‘Authenticate your Domain’.

Enter your domain and click on ‘Save and Proceed’

STEP 2: ADD DNS RECORDS TO YOUR DNS MANAGER

Provided is the list of DNS records that needs to be added in your DNS Settings. Go to your DNS provider portal and add these records.

All records are CNAME, Some platform call ‘HOST’ as ‘Name’ and ‘Value’ as ‘Points To’

SEND DNS RECORDS TO IT ADMIN

If you don’t have access to DNS Manager Portal, you can send this DNS records to your IT Admin or DNS Manager.

We will send DNS records in email along with CSV to your IT Admin.

STEP 3: VERIFY DOMAIN

Once IT Admin has added these records

Select Checkbox ‘Please verify that your records have been added’

Once selected, Verify button gets activated and now click on ‘Verify’

If your DNS records are added correctly and given sufficient time to take DNS changes to take place, on verification your domain is now authenticated.