SurveyMonkey + Plum

Introduction

Building a strong panel for your survey to collect insights that are accurate, insightful, and meaningful takes a lot of effort. But that’s definitely not the end of it. The success of the survey depends on how many of these people actually respond to the survey.

A Low response rate is one of the biggest challenges that most marketers face while conducting a survey.

So how do you encourage people to respond to your surveys? How can you improve the response rate to get better insights?

One of the most widely adopted, and not-so-secret motivator that nudges respondents to complete surveys is instant rewards, incentives, and benefits.

Xoxoday Plum, with SurveyMonkey, has integrated to empower organizations to significantly improve survey response rates by engaging the respondents with automated digital rewards and benefits.

The seamless integration between the platforms ensures a superior user experience by eliminating any kind of manual gift-code management. You can now simply create a reward automation campaign on Xoxoday Plum to automatically send rewards to all respondents who complete the survey.

Highlights of the Integration

Once the integration between the two platforms is enabled, you no more have to juggle between spreadsheets to track or manage reward campaigns, or manually procure and distribute rewards. Xoxoday Plum not only simplifies the rewarding process, but also brings a host of value addition to the integration. Here are some of the key highlights:

Automated Rewards on Completion of Survey

The integration allows you to set up Reward automation Campaigns on Xoxoday Plum and send out rewards respondents to complete the survey. Not just that, the survey respondents can choose gifts, perks, and experiences of their choice from Xoxoday’s extensive global catalogue.

You can also restrict the number of rewards sent out based on criteria like - campaign time range, Maximum Reward count, etc.

Built-in Approval Workflows

Integration with Xoxoday allows you to have complete control over who among your respondents to send the rewards to. The built-in approval system lets you review and approve respondents individually or in bulk. This ensures that there are no repeat claims that take place.

Customized Communication Templates

Survey rewards can be sent to respondents through customized email templates to represent your organizational DNA - with your own logo, messaging, and images so they are instantly recognized and don’t get lost in their inbox.

Extensive Global Catalogue

Xoxoday’s storefront offers an extensive global catalog of 5000+ experiences, 3000+ gift vouchers, and 12000+ perks for your users to choose from. Plum also offers a wide range of reward distribution modes like sending bulk vouchers via emails, SMS, WhatsApp, generation of bulk voucher codes, and distribution through APIs.

Dedicated Redemption Support

Our API integrations ensure that the redemption process is seamless and non-intrusive for your users. Further to this, we also offer global support for all your user queries during redemption.

How does the Integration Works?

Follow the step-by-step guide to set up the integration between Xoxoday and SurveyMonkey, and create & run reward campaigns.

Step 1: Go to SurveyMonkey App Marketplace → Search for Xoxoday Plum

Step 2: Click on the “Install” button to connect with Xoxoday Plum.

Step 3: Now, you will be redirected to the Xoxoday app registration process.

Log in/Sign-up to your Xoxoday account with admin credentials to access to Xoxoday admin dashboard.

Step 4: In this step, you will be required to fill in the below details:

  1. Company Name: It will be used for customer communication and invoicing purposes

  2. Currency: The currency selected will be used for all your transactions

  3. Tax ID: The company Tax ID will be used to issue the invoices for your transactions

  4. Password: You will be asked to create a password

Step 5: In the next step, follow the below instructions:

You will be redirected to the below page where you will be able to select a survey, after selecting a survey, then you have two option: Either you have a question in the form itself for collecting the email id from the end-user and that will be reflected here and you can select that or you can directly include a question for the plum dashboard that will collect email-ids.

In the survey, one should have a question type as email type or enter the question as email type in the campaign

Step 6: In this step, you will be asked to configure the campaign.

  1. Name of the Campaign

  2. Link Expiry- Select an end date when the links will expire.

  3. Customize the Catalog- Filters like country, brands, and denominations.

  4. Click the "Customize Email" option

Step 7: Customize the email according to your needs

  • Email Subject

  • Banner Image

  • Personal Message

  • Email Footer

  • Finally "Launch" the email

Step 8: You will be redirected to the admin portal,Click on the Recharge option on the Menu bar to Recharge your Plum Account for the Reward automation campaign.

Step 9:Click on Add Funds and Proceed with the Payment. Click here to know how to recharge your account.

The recharged amount will now be reflected in your Xoxoday Wallet.

Step 10: Once you have enough funds in your Xoxoday account, click on the Survey Monkey extension to Create a new Reward automation campaign directly from the plum admin portal.

Step 11: Navigate through the various Reward Automations →

Click on any specific Reward automation to take action like changing Reward Automation status (active to inactive), track the number of rewards distributed, etc. from your SurveyMonkey integration page on Xoxoday Plum.

The Xoxoday Plum rewards application is now available on SurveyMonkey's app marketplace. Get in touch with our experts to know more about how the Xoxoday-SurveyMonkey integration works

You can also view how the integration can be done by watching the video below: