How to transfer Xoxo points to others?

Plum by Xoxoday allows you to transfer your Xoxo points to your colleagues and friends.

There are 3 ways to send Xoxo Points to Users. (Through bulk upload, through API, Individual Distribution)

Individual Distribution

  • Individual distribution is the fastest method to distribute points to a handful of users.

  • Go to Xoxo Points under the main menu.

  • Enter the “Name”, “email ID”, “No. of Points to be Given” and “Mobile Number”.

  • You can mention the citation to tell the user what these points are for. For eg: Long-time employee, Birthday, Work Anniversary, etc.

  • Once you fill-up the details of all users, you can proceed to distribute those points.

  • Users must be registered on Plum to be able to receive points. In case a user is not registered, a link is shared with the user to register.

  • The amount will be deducted from the existing “Company Balance”. In case you don't have enough “Company Balance”, you will be issued a warning where you can decide to proceed with the recharge or remove a few entries to complete the “rewarding” procedure.

  • Clicking “Send” will instantly send the reward to the user linked account via email.

Note

A user is linked to a single business account. If a user is already registered with another company account, the distribution of points isn't successful.

Bulk Distribution

  • If you wish to reward a large set of recipients, Use the “Bulk Upload” option available.

  • You can download the template that is currently available in the dashboard.

  • Follow these guidelines to upload recipients in bulk.

  • Please note that the maximum number of recipients that can be added in a single file is 500.

  • Setup and preview the email campaign, and distribute the rewards.

To know how to distribute Xoxo points through API, please check our API documentation.

Can I transfer points from one admin to another admin?

No, at the moment, transferring points option from 1 admin to another is not possible on the Plum platform.

How do I cancel the Xoxo points that were sent by me?

No, once transferred the points can not be deducted from the account of recipients.

How to resend the email that contains Xoxo points?

You can resend/schedule your email by visiting “Xoxo points” in the admin dashboard. In case, you are struggling with resending an email, please reach out to us at [email protected] or raise a helpdesk ticket at https://help.xoxoday.com/hc. You can also WhatsApp us at +91 080 61915050.

What happens if the delivery of the order does not happen?

In the case of Xoxo points, the delivery of the points happens when you have completed your payment. In rare cases, your Xoxo points delivery can fail. In that case, please raise a ticket at https://help.xoxoday.com/hc or send a mail to [email protected] or Whatsapp us at +91 080 61915050. In these cases, our customer’s success team will help you in getting the points delivered to your account.

In case of the physical order of goods, the delivery may get delayed due to logistic issues. We usually try to deliver the goods thrice at the address made available to us. If the same still does not get delivered and goods are returned back to us, we provide a credit note against the same.

I have sent points to an incorrect account, how do I change the email id of the user?

Please raise a ticket at https://help.xoxoday.com/hc or send a mail to [email protected] or Whatsapp us at +91 8061915050. We will update you in the next 24 hours.

How do I cancel the reward points which are already sent?

Please raise a ticket at https://help.xoxoday.com/hc or send a mail to [email protected] or Whatsapp us at +91 8061915050. We will update you in the next 24 hours.

Do we need to register recipients in order to send them Xoxo points?

Yes, for unregistered users the platform automatically will show a message to register the user. You can register the user and proceed.

Can I transfer xoxo points balance to plum pro balance?

No, it is not possible.

How to cancel scheduled Xoxo Points?

To cancel scheduled Xoxo Points, please raise a ticket at https://help.xoxoday.com/ or write to us at [email protected]. You can also WhatsApp us at +91 80 6191 5050.