Cancelation/Refunds

Can I cancel or postpone an experience?

You cannot cancel an experience after booking confirmation is received from Xoxoday. Any modification in the booking will be at the service provider's discretion. Please drop a mail to [email protected] for any rescheduling/canceling changes. You can also raise a ticket at https://help.xoxoday.com/hc or Whatsapp us at +91 8061915050.

Are there any cancellation charges if I cancel any experience?

Cancellation charges are dependent on the cancellation policy of the experience. It is mentioned while booking the experience.

Can I change the experience once the booking is done?

You would be able to change the experience before a confirmation is received. Currently, this feature isn't available online. Please contact us at [email protected] to help you guide through the process. You can also raise a ticket at https://help.xoxoday.com/hc or Whatsapp us at +91 8061915050.

But once you receive the confirmation of your booking, any modifications will be at the service provider's discretion.

Is the amount refunded if the experience is not available?

Yes, the amount will be refunded to your account without any cancellations, if the experience is not available.