# Cancelation/Refunds

## **Can I cancel or postpone an experience?**

You cannot cancel an experience after booking confirmation is received from Xoxoday. Any modification in the booking will be at the service provider's discretion. Please drop a mail to cs@xoxoday.com for any rescheduling/canceling changes. You can also [**raise a ticket**](https://www.xoxoday.com/support#raise_a_ticket) or Whatsapp us at **+91 8061915050**.

## **Are there any cancellation charges if I cancel any experience?**

Cancellation charges are dependent on the cancellation policy of the experience. It is mentioned while booking the experience.

## **Can I change the experience once the booking is done?**

You would be able to change the experience before a confirmation is received. Currently, this feature isn't available online. Please contact at cs@xoxoday.com to help you guide through the process. You can also [**raise a ticket**](https://www.xoxoday.com/support#raise_a_ticket) or Whatsapp us at +91 8061915050.

But once you receive the confirmation of your booking, any modifications will be at the service provider's discretion.

## **Is the amount refunded if the experience is not available?**

Yes, the amount will be refunded to your account without any cancellations, if the experience is not available.

