Currently, the employees are required to redeem their points before exiting the organization. In case the user does not redeem his points before exit then he forfeits those points. These points will continue to remain the user's disabled account.
Yes, we allow the users to cancel the points which they have sent within 90 days of the date of sending provided the user does not already redeem it. Click on the options under Actions Column to make the cancellation.
No, at the moment, transferring points option from 1 admin to another is not possible on the Plum platform.
No, once transferred the points can not be deducted from the account of recipients.
You can resend/schedule your email by visiting “Xoxo points” in the admin dashboard. In case, you are struggling with resending an email, please reach out to us at [email protected] or raise a helpdesk ticket at https://help.xoxoday.com/hc. You can also WhatsApp us at +91 080 61915050.
In the case of Xoxo points, the delivery of the points happens when you have completed your payment. In rare cases, your Xoxo points delivery can fail. In that case, please raise a ticket at https://help.xoxoday.com/hc or send a mail to [email protected] or Whatsapp us at +91 080 61915050. In these cases, our customer’s success team will help you in getting the points delivered to your account.
In case of the physical order of goods, the delivery may get delayed due to logistic issues. We usually try to deliver the goods thrice at the address made available to us. If the same still does not get delivered and goods are returned back to us, we provide a credit note against the same.
Yes, for unregistered users the platform automatically will show a message to register the user. You can register the user and proceed.
No, transferring balance from xoxo points to plum pro balance is currently not available.
The Xoxo points are usually rewarded from your Company and the same cannot be added manually by an individual.