Platform Settings

General Settings

You can customize settings for your Business Account in the Dashboard. Some are fixed (added at the time of account creation), whilst others can be changed as and when required.

Details that cannot be changed by yourself after account creation:

  • Currency & Timezone

  • Legal & Billing Details

Additionally, there are white label settings that will help you change the look and feel of “Storefront” and your brand. 

Store URL

If you have Xoxo Points or Xoxo Codes enabled in your account, you will be allowed to set a unique URL key for your customers/employees for landing. This storefront will be customized as per your white-label settings. This can be set only once.

Company Name in Communication

As most companies have legal names (e.g. Nreach Online Services Pvt. Ltd.) that differ from the actual brand name (Xoxoday), you are most likely to communicate to Customers/Employees with brand names. This field helps to overwrite the legal name in communication (only). Invoices will still be raised in legal name/details.

Rewards Title

In this section, you can choose the name that you would like to give for “Rewards” internally. You can update it here and it will reflect everywhere.

Payment Method

By default, a user will be able to make part payment (if required) using his/her personal CC/DC/Bank Account after reducing the amount with available Codes/Points. If you don't want to show this option, turn it off here. Note that once the payment gateway is turned off, customers will not be able to complete the purchase if they fall short of the Points/Codes value.

Turning this off will hide all links in the footer.

Branding

This is where you can update the logo and colors of the Storefront.

  • Select a transparent logo file (max size 250 x 250 px)

  • Upload it to the platform & save it.

Your logo will be displayed on the top left corner of your website and in all emails.

To see the preview, you can switch to the storefront and see how they appear.

Theme

Select any one of the four predefined themes, and save the settings. You can preview colors either by switching back to the storefront or before saving the settings.

Customize Communication

Support Email

All business accounts are backed up by free support provided by Xoxoday’s exceptional customer success team. We will work towards resolving any issues faced by your customers/employees during redemption. If your business wants to provide this support directly, you can update the support email/phone to be shown on the website.

Sender Name in Email

Any notifications ( Points Update, Redemption, Delivery, etc.) by default contains XoxoEngage as the sender name. If you want to change it, you can update it here.

This can be customized as per your needs. You can add a disclaimer, social media links, help/support details here for communication.

Storefront Settings

You can choose to restrict what your consumers/employees can choose to redeem their reward points.

  • Go to “Campaign” in the main left menu.

  • Click on the Default campaign name.

  • Select the categories you would allow. Click on “Customise” to create the allowed product list.

  • Select/deselect categories, countries, price limit, brands, experience packages, perks, etc. and click on “Save”.