Getting Started

What are Xoxo Codes and how to send Xoxo Codes to my colleagues/others in the organization?

Plum offers an option to create and send Xoxo Codes to your employees, stakeholders, or channel partners to gift or reward them for the “Top performer of the month”, or any life events like birthday, anniversary, etc. These codes can be used by recipients to purchase/redeem the codes for their items of choice from the Stores platform or the campaign mapped to it.

Xoxo Codes can only be created by the Super Admin/Admin of Plum, generally, CXO’s or HR heads give Xoxo Codes to their employees, stakeholders, or channel partners.

In order to send Xoxo Codes, the recipients must be registered on the Plum platform. If unregistered details of a user are added, the system detects and triggers you to register the user. After the registration, you can proceed with the voucher generation.

Xoxo Codes are customizable according to the occasion or need. You can choose from the already provided templates on the plum platform or you can add your own design if needed.

Here is how you can send Xoxo Codes to your colleagues:

  • Go to the Xoxo Code menu in the main module.

  • Enter the details of the recipient’s name, email ID, amount of voucher, the quantity of voucher, and mobile number with the country code. Add Notes For Reference such as Birthday, Anniversary, Launching Campaign, etc.

  • By entering the contact number, the recipient would receive an SMS with details regarding the voucher.

  • Click on Add another recipient to add more users.

To perform a bulk upload, please follow the steps below:

  • Click on the ”Try Bulk Upload” option, as shown in the screenshot above.

  • You will see a screen similar to the one below:

  • You can now download the template and fill in the details in the format that is prescribed.

  • After uploading the CSV file, you can now add the Xoxo Code Campaign that you have previously set up here.

  • Congratulations, your campaign has been successfully set up.

How to disable a Xoxo Code campaign?

  • Go to “Campaign” in the main menu.

  • You can view the list of all the campaigns.

  • Search for your campaign using the search option.

  • Under “Status”, you can see if the campaign is Active.

  • Change the “Status” of the campaign to disable by clicking on the status of the campaign.

  • Click on “Disable” to make the campaign inactive.

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How to enable a Xoxo Code campaign?

  • Go to “Campaign” on the main menu.

  • You can view the list of all the campaigns.

  • Search for your campaign using the search option.

  • Under Status, you can see if the campaign is Disabled.

  • Change the Status of the campaign to disable by clicking on the status of the campaign.

  • Click on Enable to make the campaign Active.

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Note:

  • Xoxo gift card codes cannot be redeemed directly at the venue. You will have to visit and log in to your account on stores.xoxoday.com to redeem the gift card code.

  • You may do partial redemptions for Xoxo gift card codes and use them until the points are exhausted. Please note that the gift card code can be used within the validity period.

  • A single Xoxo gift card code can carry a maximum of 50000 points which can be burned anywhere without any restrictions according to the campaign mapped to it.

  • You can use up to 15 Xoxo gift card codes in a single transaction. You will have to apply for one gift card code (under “Have a Xoxo Gift Card Code?”) and click apply. Repeat the process to apply more Xoxo gift card codes.

  • By default, a Xoxo voucher is valid for 1 year.

  • A maximum of 99999 vouchers can be sent to a single person at once.

  • You can choose multiple gift cards to order as long as the amount does not exceed your Xoxo Voucher Balance.

  • We will not be able to club the gift card codes or cancel the gift card codes as the gift card codes are delivered to your email id.

  • We regret to inform you that the Xoxo gift cards can not be exchanged for cash.

  • Voucher Error: Kindly share with us the screenshot of the voucher code and the error to [email protected] and we will get this issue resolved in the next 24 hours.

Video: How to distribute Xoxo Codes/Vouchers?

https://www.youtube.com/watch?v=uLwlW4j4vCo&feature=emb_title